Position Detail
Overall Purpose of the Job
This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Handles the day-to-day execution and logistics of the hotel’s conference and events business by delivering exceptional guest experiences, optimising financial returns, and ensuring operational excellence.
Education (Formal Qualification Required)
Minimum
Grade 12.
National Diploma in Hospitality Management/Events Management Diploma/Equivalent.
Computer literacy is essential particularly with proficiency in Microsoft Office Suite.
Advantageous
N/A
Legal Requirements (e.g. Driver’s License, etc.)
N/A
Experience (Minimum Experience Required - Number of years)
Minimum
Incumbent must have proven experience in a similar role and a proven track record of organising successful events for at least 1 year.
Advantageous
Audio and visual set up knowledge.
People
N/A
Finance
The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.
Occasional Duties
Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.
Special Conditions
The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.
This job requires managing visual strain, performing repetitive movements, prolonged standing and walking, working in awkward postures, occasional manual handling, coping with fatigue due to prolonged shifts and irregular hours, and exposure to psychosocial and cognitive stressors.
Competencies (Knowledge, Skills and Behavioural Attributes)
Knowledge
- Event planning and management best practices
- Hotel operations and F&B services
- Budgeting and financial reporting
- Sales and marketing principles
- Health, safety, and legal compliance
- Customer service standards
Skills
- Verbal and written communication
- Marketing
- Organisational
- Negotiation and influence
- Problem-solving
- Time management
- Team leadership
- Conflict resolution
- Learning agility
Behavioural Attributes
- Customer-focused
- Service-oriented
- Results-orientated
- Adaptability
- Collaborative
- Accountable
Position Requirements
Detailed Description / Output
- Contributes to the management of the events department budget, monitors financial performance, controls costs, and drives revenue through upselling and cross-selling.
- Seamlessly plans and executes all conferences and events.
- Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
- Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
- Delivers exceptional guest experiences and exceeds client expectations.
- Conducts and takes part in all legislative and operational training, while tracking attendance of direct reports.
- Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
- Upskills and develops personal growth plans by participating in personal development activities.