Position Detail
Overall Purpose of the Job
This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs general repairs and maintenance, supports the General Manager/Deputy General Manager in managing the perennial calendar, quick fixes, special projects, and the Lodge Care programme, while maintaining the efficient and safe functioning of systems, equipment, and structures. Supervises maintenance staff, coordinates schedules, and resolves issues to uphold high service standards for guests.
Education (Formal Qualification Required)
Minimum
Grade 12/Equivalent.
Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.
Advantageous
N3 Certificate/Equivalent.
Qualified Artisan or Tradesman.
Legal Requirements (e.g. Driver’s License, etc.)
N/A
Experience (Minimum Experience Required - Number of years)
Minimum
Incumbent must have held a similar position and demonstrate proven maintenance expertise for at least 1 year.
Incumbent must possess hands-on experience in general maintenance methods, including electrical, plumbing, and painting.
Proficiency with hand tools is required, along with experience in painting and silicone application.
Familiar with generator operations, solar systems, swimming pool maintenance, and basic air-conditioning systems.
Advantageous
Prior experience as a facilities manager.
People
May propose the hire of new employees up to the level of Handyman.
Is required to issue verbal/written warnings when necessary and in the event of company policy having been violated.
Finance
The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.
Occasional Duties
Carry out any duties as may be requested by a more senior member of management and in line with expertise, role and general guest service requirements.
Special Conditions
The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.
The job requires prolonged walking and standing, working in awkward and static postures, performing repetitive movements, managing exposure to psychosocial and cognitive stressors, carrying out manual handling tasks, and pulling or pushing loads.
Competencies (Knowledge, Skills and Behavioural Attributes)
Knowledge
- Solid understanding of health and safety regulations and practices.
- Knowledge of maintenance best practices and scheduling to prevent equipment failures.
- Understanding of stock management and procurement processes for maintenance supplies.
- Fault finding and maintenance methods including electrical, plumbing, painting, and building.
- Working knowledge of temperature verification using an infrared gun and understands key principles of energy management and sustainability.
- Working knowledge of common hotel equipment items (room, gym, pool)
- Pest control knowledge.
- Knowledge of generator functionality and operations.
- Working knowledge to safely use tools like drills, power saws, and blowers.
Skills
- Interpersonal
- Problem solving
- Verbal and written communication
- Time management
- Learning agility
- Leadership
Behavioural Attributes
- Accountable
- Reliable
- Customer focussed
- Service-orientated
- Detail-orientated
- Collaborative
- Resilient and adaptable
- Ethical
Position Requirements
Detailed Description / Output
- Completes all administrative tasks to the required standards and consistently adheres to audit requirements.
- Places orders using approved suppliers and the correct authorised stationery, obtaining necessary approvals from the appropriate personnel.
- Works to achieve budgeted occupancy levels by minimising unnecessary out-of-order rooms monthly.
- Implements and maintains the applicable Preventative Maintenance Programme to ensure service excellence and protect the hotel’s physical assets.
- Adheres to all Disaster Management, and Health and Safety requirements always.
- Oversees daily operations, property inspections, minor repairs, stocktakes, and special projects while working with management to coordinate service providers and maintain key facilities.
- Monitors and coordinates tasks requiring outsourcing based on working knowledge and operational needs
- Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
- Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
- Initiates, builds, grows and nurtures excellent professional relationships with all internal and external stakeholders.
- Creates the environment in which guests receive excellent service, in accordance with the company’s marketing strategies and promise, as well as the corporate image.
- Participates in and manages the hotel’s human resource function in accordance with the company’s human resource policies.
- Participates in all legislative and operational training is and in line with group requirements and/or training department directives.
- Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
- Upskills and develops personal growth plans by participating in personal development activities.